You may return new, unopened items within 30 days of delivery for a full refund*. We’ll also provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). Defective software including but not limited to: Playstation 4, Xbox One, Nintendo Switch, Nintendo 3ds & Playstation Vita, can only be exchanged for an identical item only. Board games, card games & miniatures with missing components must have their parts replaced via the manufacturer.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
*A restocking fee (15%) may be applied on a case by case basis.
Address to returns: 2300 Dixwell Ave, Hamden CT 6514
US and International shipping rates are based on order total.
US shipping rates:
- $0 – $74.99: $5.95
- From $75: FREE
Our standard transit time is 1-6 business days from the dispatched time of your order. Please allow 1 – 2 business days for us to process your order prior to shipment.
A tracking number will be e-mailed typically within 1~2 days after your order is shipped.Tracking information will be automatically uploaded as soon as the item has been shipped. Please make sure to provide the correct shipping address during checkout as the address cannot be changed after checkout. We are not responsible for any incorrect or undeliverable addresses.
We do not ship to AK, HI, PO boxes, or APO addresses. We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery –
orders submitted with P.O. Box for shipping address will not be processed.
In some cases, we couldn’t provide tracking number. We will update the tracking number (if available) within 72 hours. Most of items will be arrives within 5-10 days. Over this time, if you still not receive your item, please contact us and we will investigate deeper, or refund the full amount to your account.